Vodafone Idea Vi Duplicate Sim Case: You too be careful! Vi one mistake and thugs siphoned off lakhs of rupees from customer’s account, see what is the whole matter – vodafone idea vi duplicate sim case company to pay lakhs to customer order issued rajasthan it department

The IT department of Rajasthan has recently placed an order on telecom service provider Vodafone Idea (Vi). In this, a customer has been ordered to pay a fine of Rs 27.5 lakh. After all, why this fine was imposed, let us also know the reason. Actually a person has claimed a duplicate SIM of another customer’s number without any verification. The customer who got the SIM card due to the fault of the company, first withdrew Rs 68 lakh from the customer’s account as the duplicate SIM card was linked to his overdraft service.

It should also be noted that money was illegally transferred from the person’s account with the help of a duplicate cellphone SIM card issued by Vi. We all know that multiple verifications are required to issue a duplicate SIM card. But in this case the verification of the ID proof of the customer is not correct.

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Duplicate SIM issued to wrong customer
According to a report, this case is of a person named Bhanu, who was given a duplicate SIM card which belonged to another customer. Taking advantage of this situation, Bhanu transferred Rs 68.5 lakh from IDBI bank account to his account.

According to the report, the mobile number of Vi user Krishan Lal stopped working in May 2017. Then he went to Vi’s store in Hanumangarh and filed a complaint. He got a new number, but despite several complaints, his work could not be done and the number remained closed.

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This happened when he went to a store in Jaipur and lodged a complaint to activate the SIM. Then the next day it was activated. By then the other person got the duplicate SIM and using OTP, he transferred the above amount to his account.

Reportedly, the person accessed the number 5 days after receiving the SIM card. Once it was activated, he got a message that money has been withdrawn from his account. This happened after the customer complained about the incident. At the same time, now Vi has been claimed to be compensated under the IT Act.

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The police have registered a case and arrested the person who got the money. He returned Rs 44 lakh out of Rs 68 lakh to the customer. However, the remaining amount is still pending. The customer has filed another complaint regarding the same under the IT Act. Vi has been fined here for improper verification of customer data and delay in activation of the new SIM card.