PWC: Delivery Office Support Associate

About PwC’s Operate

PwC’s Operate delivers operational and managed services solutions to clients across a range of  situations often associated with their regulatory, risk and/or compliance agendas. We bring together  regulatory insight, highly skilled operational resources and an unrivalled technology offering to provide  a high quality and cost-effective solution to operational delivery challenges.

Our capabilities stretch across a number of Service Areas including; Financial Crime, Customer  Management, Compliance Testing, PMO, Contract Solutions, Finance Solutions, Business  Operations, Change Solutions and Technology Solutions. We have over 2,400 people located in our  purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester,  Birmingham, Cardiff, Glasgow and Edinburgh; and on a range of client sites.

About the role:

Delivery Office Support Associate will work closely with our operational teams. Successful candidate will be involved in supporting the day to day operation of the Delivery Office which drives consistency & standardisation in our approach to running our contracts with Operational Excellence at the heart of what we do.

Responsibilities will include but are not limited to:

  • Work closely with the Delivery Office team and Service Areas to support Optimise Framework

  • Help to maintain the Optimise Framework, along with any feedback from audits

  • Assist in health checks for the Optimise Framework

  • Supports our adherence to our ISO standards for Optimise by ensuring all Deliveries are tracking to their agreed checklists throughout the contract lifecycle from initiation to the end of the contract

  • Assists in organising meetings / events / forums

  • Collates any reporting needed for the team

  • Helps to maintain and facilitate Ignite training

  • Perform+ system management and reporting

  • Maintenance of Delivery Office Document library

  • Owns and facilitates the weekly meeting driven by actions and tasks raised in DevOps

  • Management of requests received via Google forms for Delivery requests/Perform requests

  • Support the day to day operation of the Delivery Office

Skills and Attributes we look for:

  • Familiarity with operational excellence and business improvements

  • Ability to develop a technical understanding and application of specific methodologies/ approaches, with some supervision

  • Successful candidate will be highly motivated and comfortable interacting with senior colleagues

  • Ability to keep managers up to date on work progress without being prompted and knowing when to escalate

  • Seeks clear guidance, instruction, advice or coaching to enable them to fulfil their roles

  • Strong digital skills and awareness

  • Takes full accountability and ownership of their work every time

  • Strong communication & presentation skills

  • Can actively manage multiple stakeholders, both internally and externally

  • Good project management skills, including the ability to prioritise work and meet deadlines

  • Ability to build rapport and customer relationships

What’s in it for you?

This is a challenging role; however, you will be provided with the skills and development opportunities  to grow your career alongside a growing team and organisation.

We are passionate about the work we deliver and the knowledge we can provide to clients and we are passionate about providing you with the tools and skills you’ll need to do this too. You will be included  in our specific training framework, tailored to match your skills, needs, and personal career aspirations.

We have a dedicated career service who will help you reach your career goals and help you succeed  and grow. On top of our wealth of growth opportunities you will receive 25 days annual leave, a flexible  benefits scheme to suit your personal/family needs, a competitive salary with regular reviews and the  potential for a discretionary bonus.


This role will be based in Belfast; however, as a result of the wide variety of clients and projects, you  may be asked to work in other locations within the UK and beyond (expenses package included).

Your desire and ability to do this will be discussed throughout the recruitment process. However, if  you are unable to consider working in locations outside Belfast you will still be considered.

Not the role for you?
Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have ‘The Deal’.

Find out more about our firmwide Employee Value Proposition:

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

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