PWC: Consulting Operations – Manager – B&CM

About the team

The Banking & Capital Markets sector within Consulting at PwC advises leading Financial Services organisations. Our ambition is to be the pre-eminent advisor to the industry, recognised for delivering sustainable value to our clients and great opportunities for personal growth and career progression to our people.

[display-posts orderby="comment_count"]

We work with clients throughout the change lifecycle, from strategy to execution and are seeking high calibre individuals at the Manager grade to help drive our growing practice. Ideal candidates will be able to demonstrate relevant, practical and successful sector experience, be able to work in multi-disciplinary teams and have an international mind-set.

Who we are looking for

As a Manager within Consulting at PwC, you will lead delivery on a project level. You will typically manage the delivery of a workstream and maintain the client relationship. You will also work with Partners, Directors and Senior Managers to develop new business and input into thought leadership. Our projects typically span retail banks, commercial and corporate banks, building societies and Fintech providers. You could find yourself involved in, but not limited to, one or all of the following:

  • Transforming productivity by focusing on multiple levers including:

  • Operating model and organisational design /governance and implementation

  • Business case definition

  • Middle and back office operational design and implementation

  • Market assessment and strategy definition

    [display-posts orderby="rand"]

You will work with diverse multi-disciplinary teams that utilise proven methods and tools in combination with deep banking expertise to deliver the solutions that our clients expect from a leading brand.

About the role

Within the field of banking and capital markets operations this is an appointment for a Manager to be responsible for:

  • identifying client needs and supporting the development of solutions;

  • leading client delivery on a project level;

  • building relationships with our key banking and capital markets clients; and

  • developing the careers of the teams working with and reporting to you;

Key responsibilities

  • Delivery of client operational transformation engagements;

  • Support of business development activities;

  • Operations and wider Consulting team building; and

  • Input into development of thought leadership.


The following skills and experience are required for this role:

Essential skills:

  • Knowledge and experience of the banking and capital markets industry;

  • Operations Transformation Programme experience. Understand operations change, ideally from strategy through to delivery of results

  • Technical experience, including understanding of process optimisation techniques and technologies (e.g. robotic process automation), operating model transformation and sourcing models, would be ideal

  • Developed solutions to operational challenges utilising significant knowledge in one or more of the following areas:

  • Productivity analysis, team coaching and ways of working improvement. Business solution architecture design, Operating model design, including business partnership roles

  • Process redesign, process excellence, process analytics, robotic process automation, workflow design and delivery

  • Shared Service Centres/ Outsourcing strategy, implementation planning, execution

  • Strategic cost reduction, cost analysis, business case development, initiative development and delivery

  • Individual, Social and Business Interaction – Flexible in using a range of influencing styles in order to build strong sustainable relationships, and demonstrating the firm’s values;

  • Business acumen to identify client’s real business needs which PwC can satisfy;

  • First class delivery skills of large, complex and multi-vendor projects;

  • Solid and articulate report, proposal and article writing skills to communicate corporate viewpoints on breaking news and technical publications;

  • Personal and Professional Development – committed to seeking and acting on feedback and learning opportunities; and

  • A track record of coaching and developing team members;

Desirable skills:

  • Delivery Skills – The ability to use our industry and technical skills to better deliver practical solutions that are valued by the client, for instance the shaping and delivery of Service Oriented Architecture solutions;

  • Analytical Skills – Identifying and diagnosing client issues through rigorous analysis, including data analytics, rather than selling PwC solutions;

  • Experience of lean methodologies for process/cost optimisation;

  • Experience of operating vision definition; and

  • Familiarity with core banking systems and data concepts

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have ‘The Deal’.
Find out more about our firmwide Employee Value Proposition:

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

Leave a Comment