Energy prices: the Economic Inspectorate investigates various energy suppliers

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With energy prices so high, there are growing reports of suppliers charging extra fees or trying to get people to switch from fixed contracts to variable contracts. This obviously leads to an increase in complaints and questions addressed to the Economic Inspectorate.

“We can confirm that we are currently receiving more complaints,” a spokesperson said. “However, it is not possible to quantify them exactly, because analyzing all of these communications takes a long time and people do not always choose the right ‘scenario’ or wrongly declare that it is. a complaint against an energy supplier, when it is, for example, a complaint against a callcenter. “

Currently, “the commercial practices of various suppliers are the subject of an investigation” following complaints from consumers, but also from “various players in the electricity and gas market,” said the spokesperson. “These practices relate to debauchery of customers, unwanted phone calls, transparency of tariffs, the way in which consumers are informed and the renewal of contracts.”

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If the Economic Inspectorate also finds an infringement, it can issue a warning to the energy supplier concerned or draw up a report accompanied by a proposal for a regulation, or even transmit the information to the public prosecutor. The law provides for fines of up to 25,000 euros.

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