BRITISH RED CROSS: Service Coordinator – Royal Berkshire Hospital, Reading

Service Coordinator (Independent Living) – Royal Berkshire Hospital, Reading
Contract type: Fixed term until 31st March 2022 (with possibility of extension until July 2022)
Hours: 35 per week (Monday to Friday, 9am to 5pm)
Salary: £19,912 per annum
Location: Reading, RG1 5AN (requires travel within the area)


We’ve got an opportunity…

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The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a Service Co-ordinator. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.

Working as a Service Coordinator the role will be responsible for building strong positive relationships and liaising with hospital staff to receive patient referrals. Your role will involve evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

The role is based between the Royal Berkshire Hospital, the nearby British Red Cross office and there is also an element of home working. You will be working alongside the Discharge teams. The service offers transport home from the Emergency Departments at the hospital, resettlement at home and follow up support.
The role will include managing a team of 2 support workers and a small team of volunteers and coordinating 50 referrals per month. There will be a need to provide some front-line response as well as coordinate this busy team.


Say hello to the team…

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

To be successful in this position you should be the following:

  • IT literate
  • Understanding of how to improve service quality for the benefit of users
  • Ability to build strong working relationships with hospital and community staff
  • Full driving licence holder (with a minimum of 2 years driving experience)
  • Willingness to work flexible hours if needed
  • Ability to deal with queries in a diplomatic, professional and confidential manner

Please Note: This role requires use of full Personal Protective Equipment, including Fluid resistant face masks, to be worn at all times while delivering services. This will be provided for you. The role will involve frontline work with vulnerable services users and will not always allow for a 2-meter social distance to be maintained. You will be asked to complete a Risk assessment to confirm you are able to take up Frontline work, at onboarding stage. If you consider yourself to be a person at greater risk from Covid or you are unable to wear a facemask for long periods of time then this role may not be suitable for you.



Closing date
for application is 23.59 on Friday 3rd December 2021 with interviews to follow soon after.

If you have any questions about the role, please email us at , quoting reference number #3692

We offer a wide range of staff benefits; these include:

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  • 36 days holiday (including Bank Holidays) per annum
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linkedin – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

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