BRITISH RED CROSS: Customer Service Volunteer (Wheelchair Volunteer, Belfast)

If you enjoy being in an office and like meeting people, this is the role for you. You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury.

We would like you to volunteer:

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Ideally you will live within 10 miles of the office.

Health and Safety Statement

We take an individual approach to ensuring your safety.

We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any restrictions that may still be in place in your region and identify any adjustments you may need.

We’re sorry but at the moment we can’t always host 15 – 17 year olds, do get in touch and we can let you know what you can do near you.

If you have any questions before applying, please contact us at or 03000 040 309.

More about this role

Volunteer role

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Customer Service Volunteer

Volunteer manager

BRC

Where you will be based

Office

Why we want you

We need volunteers like you so that that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.

What you will be doing

  • Giving a warm welcome to customers visiting or phoning us.
  • Helping people wanting to hire a wheelchair or other equipment.
  • Using a computer-based stock control system.
  • Showing people how to use equipment.
  • Taking payments / donations

The skills you need

  • Physically able to safely lift or move wheelchairs and other mobility equipment
  • Some customer service experience is desirable.
  • Enjoy meeting people and good people skills.
  • Able to work independently and in a team.
  • Good IT skills.
  • Able to commit to a regular shift on a weekly basis.

What’s in it for you

  • Meet new people and be part of a dynamic and inclusive team.
  • A great opportunity to use your existing skills or gain new ones.
  • An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
  • All training and induction for the role.
  • Reasonable pre-agreed travel expenses for the role including for attending training.

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