Arcep could sanction operators for the poor deployment of optical fiber in France

There are many quality issues in the deployment of fiber in France. This is essentially what Laure de La Raudière, president of Arcep, says in an interview with Les Echos newspaper. Thus, she explained that she was “not satisfied” with the application of the framework contract for the fiber optic sector and does not rule out penalizing the poor practices of operators.

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The president of the Telecoms Regulatory Authority notes that the framework contract setting out the obligations of commercial and infrastructure operators “has not been implemented by all operators”. Infrastructure operators install the fiber optic network into residential areas or at the foot of buildings, and commercial operators then step in to hook up the connection for their customers.

“I receive countless letters of complaints. There is anger, facing the doors of the cabinets of streets fractured or closed with Scotch, the tangled fiber cords, the wild disconnections …”, she detailed .

Read also – Here is the best mobile operator to watch Netflix or YouTube between Orange, Free, Bouygues and SFR, according to Arcep

More complaints against SFR’s parent company

The regulator announced in a press release on Thursday the opening of an administrative investigation against the company Xp Fiber, an infrastructure operator subsidiary of Altice, the parent company of the operator SFR. “We receive many more alerts on its networks than on the others”, explained Laure de La Raudière to Les Echos, including “possible architectural problems”, not allowing the commercial operator to connect the final subscriber .

She added that it “is not excluded” for Arcep to sanction bad practices in general.

It recommends developing the right tools for operators, to better trace interventions, identify line cuts and repair damaged infrastructure, and to stop “resorting to sub-contracting”.

Optical fiber is a crucial technology for the very high speed plan (THD) aimed at covering the entire territory with various fixed and mobile technologies in 2022.

Read also – Here’s how we could cause a global internet blackout

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